From Our Store to Your Door

At RUVMILORA™, operated by Gold Paw Series, LLC, we want your order experience to feel dependable from checkout through delivery.

Whether you are ordering a cozy pet sweater, seasonal outerwear, or another everyday petwear essential, each shipment is prepared with care and routed through the fulfillment location best suited to your order.

This page explains our processing schedule, shipping charges, estimated delivery windows, tracking, international customs, and what to do if something goes wrong in transit.

How We Fulfill Orders

RUVMILORA™ works with selected fulfillment partners and shipping facilities to help serve customers across different regions.

Depending on product availability and your destination, your order may ship from a regional fulfillment center or another approved distribution location.

This fulfillment approach helps us:

Keep Collections Accessible
Offer a wider selection of pet apparel without relying on one central warehouse.

Maintain Practical Pricing
Operate efficiently while keeping unnecessary retail overhead to a minimum.

Reduce Excess Inventory Handling
Ship products through appropriate fulfillment locations based on availability and destination.

Support Efficient Delivery
Route orders through facilities positioned to serve different customer regions.

Some multi-item orders may occasionally arrive in separate packages if products are fulfilled from different locations.

Order Preparation

Before a package leaves our fulfillment network, the order may go through confirmation, handling, packing, and shipment preparation.

Standard Processing Time

Please allow approximately 2–5 business days for your order to be prepared before shipment.

Business days generally exclude weekends and recognized holidays.

Busy Shopping Periods

During seasonal promotions, holidays, product launches, or periods of unusually high order volume, preparation may take up to approximately 6 business days.

Processing time is separate from the delivery estimate shown below.

Shipping Charge

A standard flat shipping fee of:

$6.99 per order

may apply at checkout regardless of destination unless another shipping promotion or rate is displayed during your purchase.

Any shipping charge applicable to your order will be shown before payment is completed.

Estimated Transit Times

Delivery speed varies based on destination, carrier activity, fulfillment location, and local delivery conditions.

Typical estimates after an order has shipped are:

United States
Approximately 8–14 business days

Canada, United Kingdom & Australia
Approximately 10–16 business days

Other International Destinations
Approximately 14–21 business days

These timeframes are estimates rather than guaranteed arrival dates.

Weather disruptions, holidays, transportation delays, customs inspections, carrier volume, or other circumstances outside our reasonable control may extend delivery times.

Order Tracking

Once tracking becomes available, shipment information will generally be sent to the email address associated with your order.

Your tracking link can be used to follow the package as it moves through the carrier network.

Tracking Hasn't Updated Yet?

It is normal for tracking information to take approximately 1–3 business days to show its first carrier scan after shipment confirmation.

A temporary lack of movement does not necessarily indicate that the package has been lost.

Carrier systems may also update in batches, particularly during weekends, holidays, or busy delivery periods.

International Shipping & Import Charges

International customers should be aware that packages may be subject to local customs procedures.

Where applicable, international shipments may be delivered under terms where import-related charges are not prepaid by RUVMILORA™.

Depending on your country, you may be responsible for:

• Import duties

• Customs charges

• Local taxes

• Brokerage or handling fees

• Other government-imposed charges

These amounts are determined by local authorities and are not controlled by RUVMILORA™.

Customs inspections may also cause additional delivery time.

We recommend reviewing your country's import rules if you are unsure whether additional fees could apply.

Need to Change or Cancel an Order?

We begin processing orders as quickly as possible.

If you need to request a cancellation or make a correction to your shipping details, contact us within 12 hours after placing the order.

Customer Support:
service@ruvmika.com

Please include your order number and clearly explain the requested change.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered fulfillment, packing, or shipment processing.

Once a package has been dispatched, the delivery address generally cannot be changed by us.

Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before completing checkout.

Please make sure the following details are accurate:

• Recipient name

• Street address

• Apartment or unit number

• City and state/province

• Postal or ZIP code

• Country

• Contact information

Orders delayed, returned, or misdelivered because of incorrect or incomplete customer-provided information may require additional processing or reshipping charges.

Contact us as quickly as possible if you notice an error after ordering.

Damaged During Delivery

Please inspect your package after it arrives.

If an item appears to have been damaged during transportation, contact us within 72 hours of confirmed delivery.

When possible, include:

• Your order number

• Clear photos of the damaged item

• Photos of the outer package

• Photos of any visible shipping damage

• A short description of the issue

After reviewing the information, our support team will determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please keep the original packaging until your claim has been reviewed.

Packages Confirmed Lost in Transit

Occasionally, a shipment may be delayed for longer than expected.

A delayed package is not automatically considered lost.

If the shipping carrier officially confirms that an order has been lost in transit, please contact our support team so the case can be reviewed.

For qualifying confirmed-loss cases, RUVMILORA™ may arrange a replacement shipment or another appropriate resolution at no additional product cost.

Delivered but Not Found

If carrier tracking indicates Delivered but you cannot locate your package, we recommend first:

• Checking around entrances, porches, mail areas, or secure delivery locations

• Asking household members or neighbors

• Checking with your building reception, mailroom, or property staff

• Allowing a short period for a premature carrier delivery scan

• Contacting the carrier directly for delivery details

If you still cannot locate the package afterward, contact us at service@ruvmika.com with your order information.

Multiple Packages

Depending on inventory and fulfillment location, an order containing several products may occasionally be divided into more than one shipment.

If this happens, packages may arrive on different dates and may have separate tracking numbers.

Receiving one part of an order does not necessarily mean the remaining items are missing.

Questions About Your Delivery?

If you need assistance with shipping, tracking, delivery status, or an order that appears delayed, please contact our customer support team.

RUVMILORA™
Operated by Gold Paw Series, LLC

Email:
service@ruvmika.com

To help us locate your shipment quickly, please include your order number whenever you contact us.

Thoughtfully Packed. Reliably Delivered.

At RUVMILORA™, we know that receiving your order is an important part of the shopping experience.

We work to provide clear shipping information, practical delivery options, and responsive support so your pet's newest wardrobe addition can reach you as smoothly as possible.

RUVMILORA™ — Modern petwear, delivered for everyday life.