Shop With Confidence

At RUVMILORA™, operated by Gold Paw Series, LLC, we want your shopping experience to feel clear, simple, and dependable.

If something is not quite right with your order, this policy explains how return requests, exchanges, damaged items, and refunds are handled.

30-Day Return Period

Eligible products may be requested for return within 30 days after delivery.

To help us approve your request, returned merchandise should generally meet the following conditions:

• The item has not been worn, washed, altered, or used

• The product remains in its original condition

• Original packaging, labels, and tags are included when applicable

• Valid proof of purchase or order information can be provided

Items showing signs of wear, washing, pet hair, odors, damage caused after delivery, or missing original components may not qualify for a return.

Because RUVMILORA™ specializes in pet apparel, we recommend checking sizing and product details carefully before allowing extended wear.

Starting a Return

Before sending anything back, please contact our customer support team.

Email:
service@ruvmika.com

When submitting your request, please include:

• Your order number

• The name or email used for the purchase

• The product you would like to return

• A brief reason for the return

Photos may also be requested when the issue involves damage, defects, or an incorrect product.

If your return is accepted, our support team will provide the appropriate return instructions and, where applicable, shipping information.

Please do not send merchandise to an address without receiving return authorization first.

Unauthorized returns may be delayed, refused, or unable to be identified.

Received the Wrong or Damaged Item?

Please inspect your package soon after delivery.

If your order arrives:

• Damaged

• Defective

• Missing an item

• Different from what you ordered

contact us as soon as reasonably possible at service@ruvmika.com.

Include your order details and clear photos of the product and packaging when relevant.

Once the issue is reviewed, we may offer an appropriate solution such as a replacement, refund, or other resolution depending on the circumstances.

Items That May Not Be Eligible

Certain merchandise may be excluded from standard returns for hygiene, safety, customization, or promotional reasons.

Examples may include:

• Personalized or customized merchandise

• Gift cards

• Final-sale products

• Items specifically marked non-returnable

• Products that have been worn, washed, altered, or damaged after receipt

• Merchandise returned without original tags or packaging when these are required

• Items that cannot reasonably be resold for hygiene reasons

If you are unsure whether your purchase qualifies, contact us before mailing anything back.

Exchange Requests

Need another size, style, or product?

For faster processing, exchanges may be handled by returning the original eligible item and placing a separate order for the preferred replacement.

This approach helps avoid delays caused by inventory changes while a return is in transit.

Contact service@ruvmika.com before returning the original merchandise so we can provide the correct instructions.

European Union Orders

Customers located in the European Union may have additional cancellation or withdrawal rights under applicable consumer protection laws.

Where legally applicable, eligible customers may generally withdraw from certain online purchases within 14 days without providing a reason.

Returned merchandise should remain in suitable condition and include relevant packaging and purchase documentation where required.

Any statutory rights available to you under applicable law are not intended to be limited by this policy.

Refund Processing

After an authorized return arrives, it will be reviewed before a refund is issued.

Once approved:

Original Payment Method
Refunds are generally returned to the same payment method used for the purchase.

Processing Time
Please allow up to 10 business days after approval for the refund to be processed by us.

Banking Delays
Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you still do not see the funds, contact:

service@ruvmika.com

Return Shipping

Return shipping instructions depend on the reason for the return and the location of the order.

If a return label is provided as part of an approved return, please use the label and instructions supplied by our customer service team.

For customer-preference returns, return shipping costs may be the customer's responsibility unless otherwise required by applicable law or confirmed by our support team.

Original shipping charges may be non-refundable unless the return results from an error attributable to us or applicable law requires otherwise.

Where Should Returns Be Sent?

Do not mail products to a corporate, billing, or publicly listed address unless our support team specifically instructs you to do so.

The correct return destination will be provided after your request has been reviewed and approved.

This helps ensure your package reaches the appropriate return facility and can be matched to your order.

Questions About a Return?

Our customer support team can help with eligibility, damaged merchandise, return instructions, or refund status.

RUVMILORA™
Operated by Gold Paw Series, LLC

Customer Support:
service@ruvmika.com

Simple Returns. Clear Support.

At RUVMILORA™, we believe customer care should be straightforward.

Our return process is designed to provide clear instructions and fair solutions while helping ensure every request can be reviewed accurately and efficiently.